Tenant FAQs

Answers to your frequently asked questions

How do I pay for the security deposit and rent?

You can pay online through your tenant portal. You can set up autopay for your rent. Please contact us if you did not receive a Welcome Email.
What kind of situations are emergencies?

As a general rule, an emergency is anything relating to the property under lease that is threatening to life, health or the property and cannot wait until the next business day to be addressed. For example, a burst pipe flooding the property.
Do I need renters insurance?

Yes, please upload your renters insurance through the tenant portal, or by emailing us a copy of your renters insurance.
I want to move out. What should I do?

Please send us an email with your property address, and we will walk you through the move-out process.
My lease expiration is coming and I want to renew the lease. What should I do?

Please send us an email with your property address, and we will inform you of your options.