Owner FAQs

If you own property that you want to rent, you should always consider using a professional property management company. We specialize in managing properties (managing turnovers, screening applicants, leasing your property, dealing with tenants, collecting rent, enforcing leases, coordinating repairs, and much more). It’s a great way to be a landlord with a hands-off approach. Whether you’ve got one or several properties that need to be managed, you can get back to being a property investor and let us handle the details.

Nowadays, the majority of people find rental properties online. So that’s where we advertise. We market your property through various online websites, including all the popular rental sites like Zillow and Trulia. In addition, we work with relocation companies, and utilize our network to help find you a suitable tenant. Our goal is to help find you a well-qualified tenant as quickly as possible. We pre-screen tenants, and perform additional screening (credit, eviction, criminal, income verification, etc.) after a tenant submits a rental application.

Some of our clients choose to be completely hands-off, while others choose to be semi-involved with their properties.

We contract, coordinate, and supervise third-party contractors/vendors for the service required for the operation and maintenance of your property. We try to approach maintenance work orders in a timely manner, and on a priority basis. We have emergency services for plumbing-related issues 24/7.

The majority of tenants pay their rent online through our tenant portal. Although, tenants have the option to pay their rent in several other ways such as personal check, cashier’s check, money order, etc.

Financial reports and owner statements are available online (on-demand), and for tax purposes, 1099 forms are sent out by January 31 every year.

Yes, we can help you sell your property.

In most cases, we can start managing your property immediately.

Yes and no. A landlord may have a lease clause prohibiting pets; however, if a current or prospective tenant (or even an occupant) has a disability, they may ask the landlord to waive the “no pets or animals” policy as a reasonable accommodation for their disability. In such circumstances, the landlord is legally obliged to do so. If the tenant requests an accommodation to keep an emotional support animal, and the tenant’s disability is not obvious, the landlord may request a written verification from a reliable third party for the purpose of: 1) documenting the disability (but not a diagnosis of disability); and 2) establishing the need for the reasonable accommodation.

An owner or property manager cannot deny a potential tenant’s application for any person who is protected by state and/or federal fair housing laws.

The list below is a list of some of the main categories which an owner or property manager CANNOT consider in evaluating a tenant:

• Race;
• Color;
• National Origin or Ancestry;
• Religion;
• Familial Status (including children under the age of 18 living with parents or legal custodians, pregnant women and people securing custody of children under the age of 18);
• Disability;
• Sex;
• Sexual Orientation;
• Gender;
• Gender Identity;
• Gender Expression;
• Marital Status;
• Ancestry;
• Breastfeeding and any medical conditions connected to breastfeeding;
• Age;
• Medical condition (including HIV status);
• Victim of domestic violence;
• Source of income and effective January 1, 2020 “source of income” is defined to include any rent paid through federal, state or local assistance, local housing subsidies, federal housing vouchers, Veterans Affairs Supporting Housing vouchers and Section 8 vouchers;
• Religious grooming or clothing practices;
• Genetic information;
• Discrimination based on arbitrary grounds;
• Immigration Status or the absence of immigration or citizenship documentation;
• Citizenship;
• Primary Language; or
• Military or veteran status (effective January 1, 2020)
• Arbitrary characteristics (Unruh Act)
• Also, the protections above apply to any person who is perceived to have any of the characteristics of a member of a protected class even if they do not in fact belong to a protected group.